Customer Service Operations Specialist Global Payment Europe

29-09-2022   |   2   |   Comments?

Customer Service Operations Specialist Global Payment Europe

The Global Payment team of TikTok provides payment solutions -- including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on the TikTok platform. Responsibilities:

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team:
The Global Payment team of TikTok provides payment solutions -- including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on the TikTok platform.

Responsibilities:
- Respond to and provide solutions for payment inquiries from customers / merchants in the UK and EU
- Define the root causes of inquiries and invite colleagues from relevant peer functions such as product manager, tech engineer, risk operation etc. to support problem solving for customers
- Ensure queries are handled efficiently and in accordance to Standard Operating Procedure (SOPs)
- Identify and assess issues from customer inquiries, categorise them accurately for further analysis so as to bring down inquiry volume.
- Propose operational tools and process enhancement recommendations for operational efficiency improvements.

Qualifications

Qualifications:
- Bachelor/Master degree in finance or economics related majors
- More than 3 years working experience in operations, project implementation or customer service teams in payment institutions / financial institutions
- Team player, be able to break the boundaries of responsibilities, be willing to take the initiative to take on additional tasks,
- Self-driven, strong sense of responsibility, willingness to work in a hands-on capacity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

SearchSearchCustomer Service Operations Specialist - Global Payment Europe1 week ago•Dublin, IrelandAbout Us

TikTok is the leading destination for short-form mobile video and our mission is to inspire creativity and bring joy.

Size: 5,001 - 10,000 employeesIndustry: Entertainment & Gaming, Social Media, Technology

Responsibilities

TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo.

Why Join Us
At TikTok, our people are humble, intelligent, compassionate and creative. We create to inspire - for you, for us, and for more than 1 billion users on our platform. We lead with curiosity and aim for the highest, never shying away from taking calculated risks and embracing ambiguity as it comes. Here, the opportunities are limitless for those who dare to pursue bold ideas that exist just beyond the boundary of possibility. Join us and make impact happen with a career at TikTok.

About the Team:
The Global Payment team of TikTok provides payment solutions -- including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign exchange conversion, accounting, reconciliations, and so on to ensure that our users have a smooth and secure payment experience on the TikTok platform.

Responsibilities:
- Respond to and provide solutions for payment inquiries from customers / merchants in the UK and EU
- Define the root causes of inquiries and invite colleagues from relevant peer functions such as product manager, tech engineer, risk operation etc. to support problem solving for customers
- Ensure queries are handled efficiently and in accordance to Standard Operating Procedure (SOPs)
- Identify and assess issues from customer inquiries, categorise them accurately for further analysis so as to bring down inquiry volume.
- Propose operational tools and process enhancement recommendations for operational efficiency improvements.

Qualifications

Qualifications:
- Bachelor/Master degree in finance or economics related majors
- More than 3 years working experience in operations, project implementation or customer service teams in payment institutions / financial institutions
- Team player, be able to break the boundaries of responsibilities, be willing to take the initiative to take on additional tasks,
- Self-driven, strong sense of responsibility, willingness to work in a hands-on capacity

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Customer Service Operations Specialist Global Payment Europe

The Global Payment team of TikTok provides payment solutions - - including payment acquisitions, disbursements, transaction monitoring, payment method management, foreign …

ByteDance Dublin City, County Dublin, Ireland 1 week ago 77 applicants See who ByteDance has hired for this role

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